Privacy Policy

The Gilt Club Limited ("We") are committed to protecting and respecting your privacy.

This policy (together with our Service Terms and Conditions www.thegiltclub.com/legal and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.thegiltclub.com and/or using the The Gilt Club Service and/or joining The Gilt Club you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is The Gilt Club Limited with registered number ZA240772 and registered office at 8 St. James's Square, London, England, SW1Y 4JU.

Information we collect from you

We will collect and process the following data about you:

  • Information you give us
    This is information about you that you give us by filling in forms on our site www.thegiltclub.com (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, become a member of The Gilt Club, subscribe to and/or use our service, request information from us or other members,search for a property,participate in discussion boards or other social media functions on our site including direct messaging to and bookings with other members,enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, photographs and detailed information about yourself and your assets. We may retain logs of how you interact with us through our chat and direct communication services,.

  • Information we collect about you
    With regard to each of your visits to our site we may automatically collect the following information:

    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet,your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform,;
    • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), properties and assets you viewed or searched for', page response times, errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number
  • Information we receive from other sources.
    This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

Uses made of the information

We use information held about you in the following ways:

  • Information you give to us.
    We will use this information:

    • to carry out our obligations arising from any contracts entered into between you and us and any relevant third parties and to provide you with the information and services that you request from us;
    • to provide you with information about us and to send you other relevant information;
    • to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;
    • to notify you about changes to our service;
    • to ensure that content from our site is presented in the most effective manner for you and for your computer.

  • Information we collect about you.
    We will use this information:

    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep our site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

  • Information we receive from other sources.
    We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Your membership profile and personal information

If you register as a member of our service, you will control your Membership profile. You will be able to access, review, change, correct, update most of your information at any time on your Membership page.

If you cancel your membership we will remove your listings as soon as reasonably possible. We reserve the right to retain certain of your information to enforce our Service Terms and Conditions, resolve disputes and analyse user experiences to improve our service.

Disclosure of your information

You agree that we have the right to share your personal information with:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
  • Selected third parties including:
    • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
    • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers;
    • analytics and search engine providers that assist us in the improvement and optimisation of our site;
    • credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If The Gilt Club Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Service Terms and Conditions and other agreements; or to protect the rights, property, or safety of The Gilt Club, our customers, our members or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your use of other members’ personal information

You must not disclose another member’s personal information to any other member or any third party without the express consent of that member.

Members may share their own personal information and contact details with other members.

You agree that you will only use another member’s personal information obtained through us:

  • To make arrangements in connection with your use of our service.
  • For any other purpose to which the other member expressly agrees.

We do not ordinarily share the identity, personal information or contact details of members with other members. Rather, we facilitate communications between members through a messaging system on our site. We may at our sole discretion, in certain circumstances where a member has an urgent need to contact another member, provide another member’s contact information to another member.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at memberservices@thegiltclub.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites or use these services.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and will take effect immediately. Please check back frequently to see any updates or changes to our privacy policy and if you do not agree to any changes then please stop using our site.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Gilt Club Limited, 8 St. James's Square, London, England, SW1Y 4JU or email memberservices@thegiltclub.com.

©2017 The Gilt Club